Greater London · Extract fan repair and replacement
Custom House extract fan repair
One call covers repair and replacement of kitchen extract fans, fan motors and worn fan parts in Custom House, from survey to sign-off. CHAS and SafeContractor accredited, ISO 9001 and fully insured.
- A humming noise from the fan motor
- A knocking noise from the extract fan
- A worn or slipping fan belt
Extract fan repair in Custom House: local notes
Look up Custom House on the FSA’s food hygiene register and you will find about 247 cafés, restaurants and staff canteens and about 108 sandwich bars and takeaways in and around Custom House, up to about a mile and a half out. Every one of them that cooks under a canopy depends on its extract fan to keep cooking. Kitchens in Custom House get their food hygiene inspections from Newham council. Food premises are expected to have suitable and sufficient ventilation under food hygiene rules. That makes a fan repair urgent rather than something to put off. London extract fans are often at the end of long duct runs, on roofs or in basements.
If you manage a school such as St Joachim's Catholic Primary School and the kitchen fan is getting louder, the next break is the time to deal with it. If you run a church or community hall kitchen, near St Matthew's Church or elsewhere in Custom House, an extract fan that rarely runs can seize or fail when it’s needed. For kitchens close to Custom House station, a fan that stops mid-service needs fixing fast, and our emergency line runs 24/7.
Custom House is about 1 mile south of Canning Town, in Greater London. From the centre of Custom House to the outskirts, extract fan repair is available to all kinds of commercial premises, from a single unit to a large public building. Custom House is one of 764 places in Greater London we cover for commercial clients.
All of E16 and E13 is within our area for extract fan repair, from the main roads to the quietest streets. Extract fan repair is available to premises on Tree Road, Ethel Road and Booth Road and nearby roads. With the A1020 close by, Custom House is simple for us to get to for extract fan repair. Neighbouring places we cover for extract fan repair include West Silvertown (1 mile south-west), Silvertown (1 mile south), Canning Town (1 mile north), Royal Docks (1 mile east) and Limmo Peninsula (1 mile west). We also work in nearby towns such as London (5 miles west), City of Westminster (8 miles west), Marylebone (8 miles west), Kensington (10 miles west), St Pancras (6 miles west) and Shoreditch (5 miles west).
Local landmarks in Custom House
Typical jobs here are in premises near Thames Barrier Park, The Royal Docks Community School and Royal Docks Academy and the streets around them. There’s a railway station in Custom House itself: Custom House station. A little further out are Gallions Reach Shopping Park (2.2 miles east) and Charlton Athletic Museum (1.5 miles south). For a walk, there’s Gilbert's Pit and Tower Hill.
Extract fan repair for kitchens and businesses in Custom House
Extract fan repair starts with a diagnosis. Noise can come from grease on the impeller, worn bearings or a slipping belt; a dead fan can point to the motor or its controls. We explain the problem, and what it will take, before work begins. The work covers kitchen extract fans, fan motors and belts and pulleys, and the jobs we see most are a failed fan that needs a replacement and a worn or slipping fan belt.
Replacing a fan in a London building often means working at height or in a tight plant space, with parking and lifting to arrange in Custom House. Repairs can be done out of hours so the kitchen keeps trading.
Accreditations are easy to claim and worth checking. We are a BESCA Vent Hygiene Elite member, cleaning to BESA TR19® Grease, and we hold CHAS, SafeContractor and ISO 9001, with full insurance on top.
- Place
- Custom House (E16, E13)
- Wider area
- Greater London
- Reporting
- Written report with photos
- Quotes
- A fixed quote up front
- Working hours
- Nights, weekends or holidays to suit you
- Telephone
- 0345 646 2711
- Last updated
- 30 October 2026
Nearby places to Custom House
More services for Custom House
How we price extract fan repair
Your quote is based on your site. We take into account:
- The size of the system
- Site rules, permits and inductions
- Whether we need access equipment or extra panels
- Working hours and out-of-hours timing
What you pay depends on how big the system is, the condition it’s in and access to every part of it. You get a fixed price before work begins, so there are no surprises.
Asking for a quote
The more you tell us, the more accurate the quote. When you get in touch, it helps to send:
- Problems your staff have spotted
- Any access panels or hatches you can see
- The site address and the type of premises
- The roof, plant room or outside wall the system runs to
To get a fixed quote, phone us on 0345 646 2711, or email photos and tell us the type of site, your opening hours and roughly what the system looks like. A few photos and your last certificate or report help a lot. You’ll usually have a quote within one working day.
Different parts, different methods
Fan controls
Speed controllers and isolators sit between the supply and the fan. When they fail, the fan may not start or may run at the wrong speed.
Belt-driven fans
With belts and pulleys, there’s more to wear. More parts to inspect, but many faults are straightforward to fix.
In-house cleaning or a specialist?
For ventilation and air handling systems, in-house care is mostly about checks: clear grilles, a log of filter changes and reporting anything odd. The inside of ducts and units needs a specialist.
A few tasks are always specialist work: opening up ductwork, cleaning fans, drop testing fire dampers and measuring grease call for the right kit, training and safe access. Leave those to us.
Managing agents and facilities teams in Custom House
From a single site to a large estate, the standard is the same: the system surveyed, the price fixed, the visit fitted around trading and everything written up afterwards.
Records are where multi-site compliance often slips. Each visit produces a dated report with pictures, ready to show insurers, fire officers or EHOs.
Your questions about extract fan repair in Custom House
Can you come out to a failed extract fan in Custom House out of hours?
Day or night, a failed fan in Custom House can be reported on our emergency line. The number to ring is 0345 646 2711. A photo of the fan’s rating plate helps.
Which environmental health team covers Custom House?
The local authority for Custom House is Newham council, and its environmental health team does the inspecting. A note of when the fan failed and when it was fixed shows the problem was dealt with.
Who is the responsible person?
Under the Regulatory Reform (Fire Safety) Order 2005, it’s the responsible person: normally the employer or whoever controls the premises. Landlords, facilities managers and managing agents can also hold responsibility.
What’s TR19?
TR19® is the BESA specification for keeping ventilation systems clean. TR19® Grease, a standalone specification since 2019, covers grease in kitchen extract systems, and TR19® Air covers general supply and extract systems.
Can you look after several sites?
Yes. Our area covers London and the South East, so we can schedule a run of sites on one programme. Each site gets its own report and photos.
How long will the fan be out of action?
It depends on the fault, but as a guide it takes an hour or two to diagnose, then longer if parts or a new fan are needed. You’ll know more once we have found the fault.
What makes a kitchen extract fan rattle or whine?
Grease on the blades throws the fan out of balance and that is one of the most common reasons. Worn bearings, belts and loose mounts are others.
Are you accredited?
Duct Doctor is a BESCA Vent Hygiene Elite member, cleaning to BESA TR19® Grease. We also hold CHAS, SafeContractor and ISO 9001, and we carry full insurance.
What happens on the day
There are three stages on the day: getting the area ready, doing the work and signing it off. Getting ready means protecting surfaces and switching off what needs to be off, and the sign-off is a written report with photos. The middle part takes longest, and that takes anything from an hour or two to a full visit, depending on the fault. Before any visit in Custom House, we agree where the van can stop and how equipment reaches the system.
- First, you tell us the symptoms: noise, shaking, weak extraction or no power.
- The fan is isolated and opened up so we can see inside.
- We check the motor, bearings, drive, impeller and mountings.
- We explain the fault and give you a fixed price for the fix.
- The repair or replacement is carried out and the fan is run and checked.
Preparing for the visit
- Let us know when the site is closed or quiet
- Allow time for equipment near the work to be turned off and cool down
- Tell us where we can park and unload
Ask for a quote
If you need extract fan repair in Custom House, ring 0345 646 2711 or email us. Let us know the site type and the opening hours, plus pictures or the previous report if they’re to hand. We usually send a fixed quote within one working day.
Related advice
Why act early in Custom House
A fan that’s running slowly is not clearing the kitchen properly. Staff work in hotter, steamier air, and more grease settles where it shouldn’t. Every month a London system goes without attention adds to what has to be done later.
Leaving it longer rarely makes the work cheaper. Problems in a system tend to grow, which can make the next visit longer. If you are not sure what’s needed, phone us on 0345 646 2711 or send us an email and we will give you an honest view and a fixed quote.
Why choose Duct Doctor in Custom House
- CHAS, SafeContractor and ISO 9001
- Fully insured
- A written report with pictures after each visit
- Fixed quotes, usually within one working day
Take a look at what affects the cost and how to check a contractor.
When something else is needed
To be straight with you, there are a few things this work won’t fix:
- An extract system that was undersized from the start
- A greasy canopy and duct that a fan repair won’t touch
- Wiring and supply faults beyond the fan itself
If you are not sure, just give us a ring on 0345 646 2711 or email us and we will give you a straight answer.
What the work covers
- Bearings
- Kitchen extract fans
- Roof and wall fans
- Belts and pulleys
- Fan motors
- Fan housings