Kent · Grease filter exchange
Grease filter exchange in Heart's Delight, Kent
For a scheduled grease filter exchange, swapping dirty canopy filters for clean ones in Heart's Delight, one call is all it takes, from survey to sign-off. Fully insured, with CHAS, SafeContractor and ISO 9001.
- Grease dripping from the canopy
- Poor airflow through the filters
- Damaged filters letting grease past
How we handle grease filter exchange in Heart's Delight
Across Heart's Delight, our filter exchange suits restaurants, pubs, cafés, schools, care homes and other kitchens, whether there’s one canopy or many. Visits can be timed around your service so nobody has to stop cooking. The work covers wall canopies, school and hospital kitchens and mesh filters, and common reasons people get in touch are missing filters in the filter bank and bent or damaged filters that don’t sit properly.
For a kitchen in or near Heart's Delight, the visit is planned around opening hours and the journey, and the clean covers the whole system, as it would anywhere: canopy to discharge, then a TR19® certificate and a photo report.
We’ve been trading since 2009, and we are a BESCA Vent Hygiene Elite member, cleaning to BESA TR19® Grease. CHAS, SafeContractor and ISO 9001 are in place too, and we carry full insurance.
- Location
- Heart's Delight (CT4)
- Wider area
- Kent
- Paperwork
- Written report with photos
- Quote
- Fixed quote, normally within a working day
- Hours
- Out of hours as standard, 24/7 emergency line
- Call
- 0345 646 2711
- Last updated
- 30 October 2026
What we do, step by step
Your staff do not need to do much on the day. A contact on site lets us in at the agreed time and points us to the system, and the rest is down to us. Afterwards, the area is left tidy and the written report follows. Photos of the system and how to reach it help us plan a visit to Heart's Delight.
- We look at the canopies and the condition of the filters.
- Any damaged or missing filters are noted.
- Greasy filters are swapped for clean ones.
- We check the filters are seated and the canopy is ready to use.
- We tell you if the plenum or canopy needs a clean.
Getting ready for the visit
- Let us know about permits to work or site inductions
- Tell us the best time to work, such as after service or at a weekend
- Have your last certificate or report to hand
Getting a quote
To help us quote: the address, the type of site and when it’s open, pictures of the system and any previous report or certificate. Then ring 0345 646 2711 or use the quote form.
Related advice
Multi-site and managed buildings
Facilities teams in offices, schools and healthcare sites book us too across Kent. Work can be phased by floor, building or site to keep disruption down.
For anyone managing more than one site, we can schedule visits across all of them on one quote. Every building has its own written report, so each one has its own record.
Part by part
The plenum
With good filters, less grease ends up in the plenum, but it’s still cleaned during a full TR19 clean.
Mesh filters
Mesh filters use layers of metal mesh to trap grease. In a busy kitchen, mesh soon blocks and need frequent attention.
Heart's Delight: your questions answered
Which environmental health team covers Heart's Delight?
In Heart's Delight, it’s Canterbury City council that carries out food hygiene inspections. An officer may look up into the canopy, so clean filters on the day and a recent certificate on file both help.
Do you work overnight in Heart's Delight?
Yes, evening, overnight and weekend work is normal for us. That way a site in Heart's Delight does not have to lose a day’s trading. Tell us your opening hours when you ask for a quote.
What paperwork should we keep on file?
Visit reports, certificates and your in-house cleaning logs. They’re what an insurer, fire officer or EHO may ask for, so keep them where they can be found quickly.
Can one contract cover all our sites?
Yes. Send the list of sites and the work at each and we will quote them together.
What does grease filter exchange cost?
Filters, canopies and how often you need visits all affect the price. Tell us what you have and we will come back with a fixed quote quickly.
Do you offer emergency callouts?
Yes, day and night, every day of the year. Office hours are Monday to Friday, 8am to 6pm, and the emergency line covers the rest.
What is TR19?
A BESA specification, with two parts that matter most here: TR19® Grease for kitchen extracts and TR19® Air for supply and extract systems. It is not law, but it’s the benchmark.
What if some of our filters are damaged?
Each filter is looked at when we exchange. We tell you about any that are damaged since a poor fit lets grease past.
Aftercare tips
Aftercare is simple, and it makes the next visit easier:
- Make sure no filter is left out
- Keep canopy surfaces wiped down
- Report a dripping canopy early
- Keep the extract on whenever the range is in use
The next exchange is already in the diary. If the kitchen gets busier, the interval can be shortened to match.
Filter exchange and TR19 cleaning work best together. A maintenance plan that covers both keeps everything on track.
Honest limits
Not every problem is solved by grease filter exchange, and we’ll tell you before we start. It does not solve:
- Grease already built up in the ductwork, which needs a full TR19 clean
- A canopy too small for the cooking beneath it
- Grease behind the filters that a swap can’t remove
If in doubt, call 0345 646 2711 or use the quote form and we’ll say what we think before booking.
What the work covers
- Restaurants and pubs
- Island canopies
- Wall canopies
- Baffle filters
- School and hospital kitchens
- Mesh filters
In-house cleaning or a specialist?
When your team notices a problem between visits, like drips, unusual noise, smells or damaged filters, they should report it rather than try to fix it. We will take a look and give you a fixed quote.
Away from the kitchen, the in-house job is mainly checking: keeping grilles clear, noting unusual noise or smells and logging filter changes. Cleaning inside ducts and units is specialist work.
Common problems we fix in Heart's Delight
Sometimes a filter is taken out and never put back. Every gap in the filter bank lets grease straight into the plenum where it settles out of sight.
Signs it’s time to call us include:
- Filters that come out of the sink still dirty
- Weak extraction at the canopy
- Staff short of time to wash filters
- Filters that leave gaps in the canopy
Bursars and site managers at schools such as Barham Church of England Primary School tend to book extract cleaning for when the kitchen is empty.
Questions to ask before booking
- Proof of accreditation you can verify
- What records you will receive afterwards
- Whether a survey comes first
- Whether they recommend a next date
Heart's Delight kitchens: local notes
In Heart's Delight, food businesses are inspected by environmental health officers from Canterbury City council. A greasy canopy or dripping filters are the sort of thing an inspection can pick up. Our report lists what was cleaned and when, which is useful to have ready. Heart's Delight sits within the area of Kent Fire and Rescue Service. Its fire safety officers can audit commercial kitchens, and grease in the extract is part of a kitchen’s fire risk.
A hall kitchen that only cooks for events, whether near Church of St John the Baptist or elsewhere in Heart's Delight, still needs its extract cleaned, just less often. Kitchens that cook twelve hours or more a day, as some healthcare kitchens do, fall into BESA’s three-monthly minimum; Kent and Canterbury Hospital is the nearest hospital to Heart's Delight, about 5.3 miles north-west.
Heart's Delight is about 6 miles north of Hawkinge, in Kent. We provide grease filter exchange for commercial premises of every kind in Heart's Delight and the rest of Kent. Heart's Delight is one of 922 towns, villages and districts in Kent we cover for grease filter exchange. Maidstone is in our area too, about 27 miles from Heart's Delight.
Here we cover the CT4 postcode area for grease filter exchange. Whether your site is on South Barham Road, Green Hills and Railway Hill or anywhere close by, our technicians can take on the work. We also cover the places around Heart's Delight: Derringstone (1 mile north-east), Barham (1 mile north-east), Gravel Castle (1 mile east), Marley (1 mile north-west) and Out Elmstead (1 mile north). Larger places within reach include Ashford (13 miles west), Canterbury (6 miles north-west), Dover (8 miles south-east), Folkestone (8 miles south), Ramsgate (15 miles north-east) and Whitstable (12 miles north-west).
What’s near Heart's Delight
Around Heart's Delight, our work takes us to kitchens and buildings near Jumping Downs, among other places. The nearest railway station is Snowdown station, about 2.9 miles east of the centre. Well-known places in the area include Kent and Canterbury Hospital (5.3 miles north-west).